Cash & Carry FAQ's

1. Do I need a Makro trade card to enter your stores?
2. Your Makro trade card?
3. Can you provide a list of card holders?
4. I need a copy invoice how do I gain one?
5. I have not received my Makro mail?
6. I have issues with a food purchase made, what do I do?
7. I need to find out if a product is in stock at my local store?
8. I would like to gain delivery from my local store, how do I do this?
9. I am receiving text messages and/or emails that I do not want, how do I stop these?
10. Contact us & store locator?

 

1. Do I need a Makro trade card to enter your stores?

Yes, you will need a Makro trade card membership with us to shop in-store but you DON'T need one to shop using our online store. You will need to be in business / self employed / a registered charity / OFSTED registered school or child minder/organisations that have business bank accounts. The criteria for an account is shown below.

All you need to do is complete an application form which is available either online or in-store and be able to produce the following documentation:

Companies / Organisations:

  • V.A.T. Certificate or Certificate of incorporation from Companies House or copy of business bank account statement or copy of Charity Registration Certificate or the OFSTED Certificate of Education
  • Personal photographic ID of the card holder

Self-employed:

  • Recent correspondence from HMRC (Inland Revenue) or a copy of a recent business tax assessment
  • Personal Photographic ID of the card holder

Once you have completed the application form and have the necessary documentation, please take these along to your local store, where our colleagues will set up your new account for you.  You will be able to commence shopping with us immediately. To complete an on-line application form please click here.

If you work for the Police, NHS, Ambulance, Armed Forces, Council or Government you are eligible for a Makro trade card if you are authorised to purchase on behalf of your organisation. You will need to be able to produce a letter of authority from your line manager printed on official letter headed paper and a form of personal photographic identification. If your organisation is not registered you will need to complete an in-store registration. (see above)

If you are a Booker customer looking to shop at your local Makro store please bring along your Booker Membership card to your local Makro store, along with your picture identification and we can then register you as a Makro customer.

2. Your Makro trade card?

Once your new account is active and you have received your new card, on your next visit to store, you will be able to gain additional cards from our colleagues if necessary. If the account already exists with us, please provide a letter of authority to the new additional card, on your business letter headed paper, stating the person is authorised to make purchases on behalf of the company, business or organisation. This letter and a form of photographic identification needs to be taken into store, where our colleagues will request you complete a small form and then issue the additional card.

Up to 12 additional cards can be provided on account, once the first initial card has been received by the account holder. Again, these can be arranged in your store. If your Makro trade card is lost or stolen please visit your store of registration with some personal identification, where our colleagues will issue you a replacement card. If you wish to change the name or address on your Makro trade account please visit your store of registration with personal identification and evidence of your business.

Your Makro trade card accounts will remain open for a period of 2 years, with no activity on them. If the account has no purchases through it for a period of 2 years, it will automatically close down, you will need to re-register the account at your local store.

3. Can you provide a list of card holders?

Unfortunately, this list can not be provided over the telephone, due to Data Protection Regulations. However, a card holder will be able to go into the store and make any necessary changes to the account, by deleting employees and adding new employees.

4. I need a copy invoice, how do I gain one?

Your store will be able to provide you with copy invoices, however a charge may apply after 28 days. 

5. I have not received my Makro mail?

Please speak to your store of registration to see if we have the correct address on file for you. If you have not shopped with us for a period of time, the Makro mail will have ceased being produced for you. To view our current Makro mail and promotions please click here.

6. I have issues with a food purchase made, what do I do?

We recommend that you speak direct with the store of purchase, who will provide full guidance. To view contact information for your local store please click here.

7. I need to find out if a product is in stock at my local store?

Please contact your local store, where our colleagues will be able to provide full stock details. To view contact information for your local store please click here.

8. I would like to gain delivery from my local store, how do I do this?

Please contact your local store, where our colleagues will be able to set-up this service on your account. To view contact information for your local store please click here.

9. I am receiving text messages and/or emails that I do not want, how do I stop these?

Please contact your local store, where our colleagues will be able to stop this facility on your account. To view contact information for your local store please click here.

10. Contact us & store locator?

To find your nearest store or to view contact information for your local store please click here.

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