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Online FAQ

Do I need a Makro Trade card to shop with the Makro Online Store?

You DON'T need to be a Makro trade card holder to shop with the Makro Online Store, but you will need to be a business owner or have the authority to buy on behalf of a business. 

Remember, you WILL need a Makro trade card to take advantage of our huge in-store range.

To become a Makro trade card holder, please click here >

To find out more information about your local Makro store, please click here >

 

How do I register with the Makro Online Store?

You do not need to be registered or log in to browse the site, or to add products to your basket. Once you have finished shopping, and you are ready to checkout then click the "checkout" button and then you will be prompted to login or register. 

If you are new to the Makro online Store, then you will need to register to complete your order. You will also be asked to verify that you are a business owner, or that you have the authority to buy on behalf of a business. You will also need to provide contact information, billing and shipping addresses.

You DON'T need a Makro store trade card to shop on-line.

To register for on-line shopping with Makro please click here >

For more information on how to register for on-line shopping please click here >


How Do I Place an Order?

Shopping with the Makro Online Store is really easy. Simply search for your desired products using the search box or by using the detailed product menus. Add the product(s) to your basket by clicking on "Add to Basket". You can easily view items in your basket by clicking the mini basket in the top right-hand corner of the site.

When you have finished shopping, click on the "Checkout" button at the bottom of the mini basket. You can then do a final check of the contents of your basket, and you can also add any special notes for our delivery courier. If you are happy to proceed, click "Checkout Now". 

You will then be invited to either register or log-in. Once you have logged in, you will be asked for your chosen delivery address and an appropriate delivery charge. Click "Continue Checkout" to proceed. 

You will then be asked to enter your payment details. After entering your card details, once again click "Continue Checkout". On the Order Summary page you will be given a final opportunity to check the details of your order, including the invoice address, delivery address, payment details and the contents of your order. 

If you are happy to proceed, click "Place Order". Your order will be submitted and you will be given an order number. You will also be sent an order confirmation email.

To start shopping now, please click here to return to the Makro homepage.


How Do I Manage My Address Book?

To add an alternative invoice or delivery address you need to go to the "My Account" page. Under the Address Book section, you have the option of adding either another invoice address or another delivery address.

To make a given address your primary, or default address then click on the link "Make this address my primary address". 

Your primary addresses for invoices and delivery are shown on the My Account page. To change the primary addresses simply click on the "change" link and select one of your other addresses. 

Please note, your delivery address can not be amended once an order has been placed. We apologise for any inconvenience that this may cause.

To log into your account, please click here >


Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

To view more information about Makro's privacy & security policy, please click here >

To view more information about Makro's cookie policy, please click here >


Methods of Payment

The Makro Online Store accepts the following types of payment:

- Maestro
- Mastercard
- Visa
- Visa Debit
- Visa Electron

We do not accept American Express.

To view more information about Makro's payment methods, please click here >

 

Delivery Charges

For deliveries to the UK Mainland, Northern Ireland and Highlands & Islands the following delivery charges will apply:

- orders over £60.00 (inc VAT) include FREE delivery

- orders between £20.00 (inc VAT) and £59.99 (inc VAT) include a £2.99 delivery charge

- orders below £20.00 (inc VAT) include a £4.99 delivery charge

- products labelled 'Big & Bulky' incur a surcharge of £42.00 (inc VAT)

Delivery terms (including charges) only apply to items that are purchasable online. Please remember you DON'T need a Makro card to shop online.

To view Makro's full terms & conditions, please click here >

 

Delivery Lead Times

Makro aim to deliver orders within 3-5 working days.

However large quantity orders may take a little longer to deliver, due to the volume.

Products labelled 'Big & Bulky' may take up to 10 working days.

Makro deliver to the UK, including Northern Ireland and the Highlands & Islands of Scotland.

Makro do not deliver to any Channel Islands.

 

Order Tracking

When your order is despatched you will receive an email which confirms despatch and also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders. Your tracking number & relevant link can also be found on the "My Account" page, under the Order/ History Section.


Returns & Cancellations

In the unlikely event that you will need to return an item, please contact our Makro On-line Store Customer Services Team, either by telephone or e-mail:

Tel:  0161 7884 700 

Email:  customer.services@makro.co.uk

Makro must be notified of any damaged goods within 72 hours of delivery.

To view our on-line returns policy please click here >

 

Contact Us

To view our contact us page please click here >

Store Locator

To view our store locator page please click here >

Makro Online Store
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