MAKRO Puts The Customer First In The Board Room
Further to a previous announcement regarding board appointments (13th January 2012) self-service wholesaler Makro has made further senior management changes designed to strengthen its customer focus.
Managing Director, Jürgen Schwarze will now have overall responsibility for customer management. Sam Newton, formerly Head of Advertising at Asda, has been recruited to further champion the customer and will report directly in to Jürgen.
The customer offer in food and non-food will now have greater emphasis with two internal promotions. Mike Baker has been appointed (Acting) Procurement & Merchandising Director of Food and Otto van Harmelen has been appointed (Acting) Procurement & Merchandising Director of Non Food.
Jürgen Schwarze, Managing Director, said, “The customer is the focal point of our business and the centre of everything we do. The board level appointments further demonstrate our commitment to our ensuring we have the highest quality ranges available at the most competitive price.
“We’re confident our customer-centric approach will continue to ensure that Makro UK returns to its position of strength.”
Other recently appointed board positions include Stephen Blan as Operations Director and Jens Köppen as Finance Director.
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NOTES TO EDITORS
With up to 35,000 products in store and over 2,000 fresh lines, Makro is one of the UK’s largest cash and carry operators. Employing 3,700 people in stores which stretch from the north of Scotland to the south of England, Makro is part of METRO Cash & Carry.
METRO Cash & Carry is represented in 30 countries with around 680 self-service wholesale stores. With more than 100,000 employees worldwide, the company achieved sales of about € 31 billion in 2010. METRO Cash & Carry is a sales division of the METRO GROUP. METRO GROUP is one of the largest and most international retailing companies. In 2010 the Group reached sales of around € 67 billion. The company has a headcount of some 283,000 employees and operates more than 2,100 stores in 33 countries. The Group’s performance is based on the strength of its sales divisions which operate independently in their respective market segment: Metro/Makro Cash & Carry – the international leader in self-service wholesale, Real hypermarkets, Media Markt and Saturn – European market leader in consumer electronics retailing, and Galeria Kaufhof department stores. More information at: www.metrogroup.de.
