Frequently asked questions
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Makro Cash & Carry
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What are the opening hours for my local store?
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What methods of payment do you accept?
We accept the following types of payment:
- Cash
- Cheque
- Most Debit and Credit Cards
We do not accept American Express. -
How do I apply for membership?
You need to complete an application form and be able to produce the following documentation:
Companies/Organisations
(1) V.A.T. Certificate of incorporation from Companies House or copy of business bank account statement.
(2) Personal photographic ID of the cardholder.
Self-Employed
(1) Recent correspondence from HMRC (Inland Revenue) or a copy of a recent business tax assessment.
(2) Personal Photographic ID of the cardholder. -
How do I apply for additional cards?
Please send a written request toyour local store on company letter headed paper which needs to be signed by the main cardholder, please enclose photographic id of the new cardholder -
Is my card still active?
Please call your local store on 0844 445 7445 who will check this for you -
I have lost /had my card stolen
Next time you visit our store please bring along some photographic id and a new card will be printed for you -
How do I return a faulty item?
Please read our returns policy for how to return a faulty item -
What is your returns policy?
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Updating your tradecard details
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My Business Name has changed
If your Business name has changed you will need to re-register. You can do this by completing an application form online here or at reception in store. You'll need to bring supporting documentation - a list of which can be found here. -
My Business Address has changed
If your Business address has changed (but your business name has remained the same) you do not need to re-register. You can send us a letter or email (from the company domain) from an appropriate person on company letterhead clearly showing the new address. Alternatively, you can take a utility bill / VAT certificate / certificate of incorporation from companies house (or similar documentation) which shows the new address to your local store reception.
Our postal address for address changes is: Customer Services, Makro Head Office, Liverpool Road, Eccles, M30 7RT
Our email address is customer.services@makro.co.uk
Please include your name, address and card number on any correspondence. -
My home address (where I receive MAKRO mails etc) has changed
If your Home address where you have promotional material sent (e.g. MAKRO Mails) has changed you do not need to re-register. You can send us a letter or email (from the company domain) from an appropriate person on company letter headed paper requesting the home address change. You can also take this letter to your local store reception who will make the change.
Our postal address for address changes is: Customer Services, Makro Head Office, Liverpool Road, Eccles, M30 7RT
Our email address is customer.services@makro.co.uk
Please include your name, address and card number on any correspondence. -
A cardholder name has changed
If a cardholders name has changed they need to take their deed poll documents / divorce documents / marriage certificate etc. to store. The store will make the change and print a new card. -
A cardholder has left the business
If a cardholder on your account has left the business you can send us a letter or email (from the company domain) from an appropriate person on company letter headed paper requesting the cardholder be removed. You can also take this letter to your local store reception who will make the change. If you wish to replace this person with a different additional cardholder, please refer to the 'I'd like to add an additional cardholder' section.
Our postal address for address changes is: Customer Services, Makro Head Office, Liverpool Road, Eccles, M30 7RT
Our email address is customer.services@makro.co.uk
Please include your name, address and card number on any correspondence. -
My tradecard is damaged
If your tradecard is damaged, simply take it to your local store who will issue a replacement.
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Makro Foodservice
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Who is MAKRO FOODSERVICE?
MAKRO FOODSERVICE UK is the dedicated delivery division of the internationally active Metro Group – the Metro Group consists of other wholesale and retail operators, including MAKRO Cash and Carry UK. -
How do I place an order?
Orders can be placed online, by phone, fax or email. -
Will my MAKRO FOODSERVICE account allow me to shop in a MAKRO Cash and Carry store too?
MAKRO Cash and Carry UK and MAKRO FOODSERVICE UK operate separately therefore you cannot shop in a MAKRO Cash and Carry store unless you have a registered trade card.
View more information on how to get a trade card -
What products does MAKRO FOODSERVICE deliver?
MAKRO FOODSERVICE stock and deliver an extensive range of high quality,professional catering products – including food and non-food lines. -
Is there a delivery charge?
No. All standard delivery is free of charge for orders over £75. Additional services may be subject to charge. -
Can I order online?
Yes, please liaise with your sales consultant to create an account -
What if any of the goods are damaged in transit?
In the unlikely event that goods are damaged in transit the driver will contact your Delivery Helpline – they will then contact you to agree a suitable solution. The damaged goods can be returned with the driver or collected on the next delivery. -
Is there a minimum order value?
Yes, orders below £75 will incur a small delivery charge, ask your sales consultant for more information. -
What if a product I need is out of stock?
In the unlikely event that we are out of stock of a particular product your Delivery Manager will contact you before your delivery. Where possible you will be offered a suitable substitute – at no additional cost.
