Returns
Makro is your business partner every day and hopes you will be happy with products you purchase from Makro.
As Makro is your business to business cash and carry wholesaler, Makro makes the promises set out in this policy which are part of Makro’s contract with you. In order to bring you better value, Makro excludes (as far as permitted by law) any implied warranty, condition or other term as to quality and fitness for purpose.
Non Food Goods in Resaleable Condition:
Makro will be pleased to give you a voucher refund for any non food product returned in fully resaleable condition (this includes the original packaging, seals and shrink wrap intact, together with any accessories sold with it) within 28 days of the date of purchase together with your Makro receipt for the products.
Customer Helplines:
Before calling Makro, check the instruction manual, packaging and guarantee documents with the goods for the manufacturer’s customer helpline telephone number. The Makro helpline number is 0845 610 4159
Faulty Workmanship:
If a product you purchase from Makro goes wrong due to faulty workmanship and you contact the Makro helpline within 12 months of purchase Makro aims to have the product repaired free of charge and at the minimum of inconvenience to you. Faulty products must be accompanied by proof of purchase and all original components, manuals and packaging (where possible). All petrol products must have the fuel tanks emptied.
When you contact the Makro helpline Makro will arrange for a qualified engineer to visit your premises to repair the product if economically appropriate. It may be that a repair is not appropriate in which case Makro will discuss an alternative solution with you.
Makro is not responsible for reasonable wear and tear or where goods have been altered or repaired without Makro’s approval. If the problem is not due to workmanship, then you agree to be responsible for the reasonable costs of testing the product on collection from Makro.
Waste Commercial Electrical Products:
Purchasers of electrical and electronic equipment for use in the course of business (the “Product”) shall maintain suitable systems to ensure and be responsible for the cost of collection, treatment, recovery and environmentally
sound disposal of the Product and any product the Product is intended to replace in accordance with the WEEE Regulations 2006. By purchasing the Product, any such purchaser agrees to these conditions and agrees to indemnify Makro against any liability it may incur as a result of a breach of this policy.
