Terms & Conditions

The Tradecard is issued under strict conditions of use as listed. By signing the Tradecard, the Tradecard Holder and authorised user expressly agree to be bound by and will observe and perform the terms and conditions as set out below. Also the Holder confirms that the information given to Makro at or before the time of signature was and remains subject to any alterations notified in writing to Makro. Strict compliance by the Cardholder with the terms and conditions set out below is essential to Makro.

1. The Holder of this Tradecard confirms that at the time of signing and continually thereafter: a) he, she are actively engaged in business(es), names and at the address(es) stated at the time of registration. b) The authorised users are directors nominated managers proprietors of the Holder.
2. Tradecard Holders have to satisfy Makro that they are bona fide traders or businesses. Makro only deals with the Tradecard Holder and only the business will be invoiced with these goods.
3. Goods for sale are intended for and sold on the condition that they are for re-sale, commercial or industrial use only. Purchases are not allowed by persons as private individuals and the invoice is made out to the Holder's business. Purchases should be passed through the accounts of the Holder's i.e. company, partnership or sole traders.
4. Makro is a self service wholesale centre for trade use only and the general public in NOT admitted under any circumstances. Entry into Makro is permitted only to the authorised buyers whose names appear on the Tradecard. This Tradecard must be provided on all occasions for entry into Makro. Proof of identification must be given on demand. The Tradecard and rights conferred by it cannot be transferred to any other person and any unauthorised use will make the Tradecard immediately invalid and subject to withdrawal. The rights under which Makro trades require your compliance with these terms and conditions. Any breach by the Cardholder which affects, or threatens to affect the permissions and consents under which Makro trades, will render the Cardholder liable to Makro.
5. Loss of Makro Tradecard must be reported to Makro immediately. If the Holders business closes down, is sold or disposed of then he/she should notify Makro in writing without delay and, in any event the Tradecard will immediately deemed to be invalid. Any further use of that shall render the Cardholder liable to Makro.
6. If the Holder moves his place of business to another address, he / she should notify Makro as soon as possible with the full details so that a new Tradecard can be issued.
7. The Tradecard and the rights that accompany it may be withdrawn by Makro at any time without any reason being given.
8. All legal requirements affecting the purchase of products, limitations of quantities and/or ages of purchasers are applicable at all Makro stores.
9. Buying and/or parking on the Makro premises is done entirely at the risk of the Holder, authorised user and any person accompanying them.
10. Publications used by Makro are subject to alteration at any time.
11. If any authorised user (or person accompanying them) opens or damages any original package the Holder of the Tradecard shall be bound to buy the whole package concerned at its full price.
12. All purchases can be paid for in cash or by Mastercard/Visa Credit Card (excluding Tobacco products), Switch/Delta Debit Card or by cheques supported by a Bank Guarantee Card. Customers wishing to present cheques of larger amounts than the guarantee limit must make special arrangements with the store.
13. By paying the invoiced amount the Holder of this Tradecard confirms receipt of the goods. Goods will only be refunded/exchanged if the goods are returned in their original packaging and are supported by the relevant invoice. Damages or other mistakes must be notified before the authorised user leaves the premises.
14. The Makro Tradecard allows admission to a maximum of two persons at any one time one of whom must be an authorised user. The other may be any person to assist the authorised user but he/she may not make any purchases.
15. Children are admitted to the FOOD & NON FOOD Departments, strictly on the understanding that they are kept under parental control. In observance of Makro hygiene regulations, animals cannot be admitted inside Makro. SMOKING is not permitted on the SALES FLOOR.
16. The Terms and Conditions under which a Tradecard is issued to a Cardholder are binding on each and every user. Further, the Cardholder is bound by and liable for any act or omission on the part of any authorised user. Such act or omission includes any committed by a person or persons accompanying the Cardholder or any authorised user when using the Tradecard or when otherwise on the premises of Makro. The Cardholder shall be liable to Makro for any loss, including consequential losses and loss of reputation, caused to it by any such breach of these terms and conditions. Further, by accepting these terms and conditions, the Cardholder agrees that it shall be liable to indemnify, and save harmless Makro in respect of any or all liability, loss and damage, including consequential loss, suffered by any third party and claimed from Makro as a consequence of any breach by the Cardholder of these terms and conditions.
17. No condition undertaking or warranty is given that any goods purchased are suitable for the Holders intended purpose.
18. Title to the goods on the invoice shall not pass to the Holder until full payment has been made.
19. Collection, Use, and/or Processing of Data: 
19.1 Makro will collect, process, and/or use the information provided by the Holder ("Personal Data") for the purposes of administering and performing the customer contract with Makro, general and long-term customer care and personalized customer service, as well as sales promotion, market and opinion research activities (by mail and electronic communications).
19.2 As Makro is part of the METRO-Group, a large group of companies operating internationally, Personal Data may be transferred to and back from one of the international data centers of the METRO-Group (operated by the METRO-Group Information Technology GmbH (MGI), "Data Centers") and may be processed in the Data Centers to achieve the purposes identified in 19.1. Makro and the Data Centers operate in compliance with European data protection rules to provide for a coherent level of adequate data protection even in those cases where data are transferred to countries with a different level of data protection.
19.3  Access to Personal Data will be limited to authorised employees as required for the purposes identified in 19. 1 as well as IT security and maintenance.  Makro uses reasonable technical and organisational measures to protect the security and confidentiality of Personal Data and regularly reviews and improves these measures as necessary to reflect legal developments and/or improvements in available technology.
19.4  Authorised users have the right to access and review their Personal Data and to request that their Personal Data be corrected, amended, deleted, or blocked.
19.5 An authorised user may withdraw their consent at any time.
19.6  Any further questions and/or a wish to (i) access or review Personal Data, (ii) make a request related to Personal Data or (iii) withdraw consent provided hereunder, should be directed to the Makro Data Protection Compliance Officer at Liverpool Road Barton Moss Eccles M30 7RT.
20. If Makro intends to change the Conditions of Use, Makro will inform the Holder. If the Holder continues to use the Tradecard or does not object to such change within a period of two weeks after receipt of such notice, the change will be deemed accepted.

Store Access - All stores comply with DDA requirements. If you require assistance please ask a member of staff. Please note that prams and pushchairs are not permitted in stores for health and safety reasons. Bags above a certain size are also not permitted (see in store for details). Makro reserves the right to check customers purchases at end control.

Back to How to become a customer