Delivery Information

Delivery terms (including charges) only apply to items that are purchasable online. Weekends and bank holidays are not included within the estimated lead time. Large quantity orders may take a little longer to deliver due to the volume. Please remember you DON'T need a Makro card to shop online.

To view Makro's full terms & conditions, please click here.

  Standard Delivery Next Day Delivery Pre-Noon Delivery
Cost £5.99 £7.99 £9.99
Lead Time 3-5 working days Next Working Day Next Working Day before 12pm
Order Time Anytime  Before 2pm Before 2pm
Exclusions Channel Islands

Northern Ireland
Highlands & Islands
Channel Islands

Northern Ireland
Highlands & Islands
Channel Islands

Tips for a Quick Delivery

Makro understands how important it is for you and your business to receive your order quickly. So here are a few top tips that you can follow to help us with this process:

  • when placing your order, double check your delivery details to ensure your address and postcode are correct
  • try to provide us with as much contact information as possible, such as a phone number and email address, in-case we have to contact you about your order
  • If you are ordering on behalf of a business and would like your order delivered to a business address, ensure that the business name is included within the delivery information, so the courier can locate your premises
  • once you have completed your order, add our email address to your list of safe email addresses, so that any important information regarding your order reaches your inbox instead of going straight to your spam folder
  • check your tracking information, this provides an update on the progress of your delivery and can be viewed any time of day. To access your tracking information, please click on the link found in your dispatch email

Ways to Pay

Here at Makro we strive to give our customers a unique and satisfying online shopping experience. Therefore we try to keep our checkout experience as short and as stress free as possible. We find the two main worries people have about a checkout process are when it comes to entering their card details, people have concerns about their method of payment and how secure that method is.

Makro is here to ease these worries. Firstly, Makro online is securely protected by Thawte so all of your transactions are safe and secure. This way you can shop in confidence and not worry about your card details security. Please look out for the Thawte time stamp on the card details payment page within the checkout process as this indicates the page and details on it are safe. The icon will have the time and date on so you know you are currently protected.

Secondly, Makro online offer a wide range of payment methods and accept most major credit and debit cards. However, please note that we do not accept American Express Cards. Please see below a list of just some of the major credit and debit cards that Makro online accept:

  • Mastercard
  • Maestro
  • Visa
  • Visa Debit
  • Visa Electron
  • We do not accept American Express

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

We hope that you can now be at ease and that one of the above methods suits your needs. Please remember that if you get into any difficulties when entering your card details, please do not hesitate to contact a member of our customer services team. Please click here to view our contact us page.

Another way to contact us is through one of our social media pages. Makro have a Facebook, Twitter, Linkedin, Pintrest and Google+ page, so please do not hesitate to contact us through this method.

Thank you for shopping with Makro online