Online Shopping FAQ's
1. Do I need a Makro trade card to shop online?
1. Do I need a Makro trade card to shop online?
You DON'T need a Makro card to shop online with Makro. If you would like to register for online shopping with Makro please click here.
However, you WILL need a Makro card to shop in-store and take advantage of our huge range and cash and carry offers, these include, 'buy one get one free', and other multi buy deals. To become a Makro trade card holder please click here or find out more information about your local Makro store please click here.
You do not need to be registered or log in to browse the site, or to add products to your basket. Once you have finished shopping, and you are ready to checkout then click the "checkout" button and you will be prompted to login, register or checkout as a guest which only requires an email address, delivery address and billing information, no other information is required. To find out more information on how to register for online shopping with Makro please click here
2. Placing an online order?
Shopping with Makro online is really easy. Simply search for product(s) using the search box located in the header or by using the detailed product menus, then add the product(s) to your basket by clicking on "Add to Basket". You can easily view items in your basket by clicking the mini basket in the top right-hand corner of the site. When you have finished shopping, click on the mini basket and you can then do a final check of the contents of your basket. If you are happy to proceed, click "Checkout". You will then be invited to either sign-in, register or checkout as a guest. Once you have logged in, you will be asked for your chosen delivery address. Click "Checkout" to proceed.
You will then be asked to enter your payment details. After entering your card details, once again click "Checkout". On the Order Summary page you will be given a final opportunity to check the details of your order, including the invoice address, delivery address, payment details and the contents of your order. If you are happy to proceed, click "Place Order". Your order will be submitted generating you an order number which starts with a 'B' and you will also be sent an order confirmation email. To start shopping now please click here to return to the Makro online homepage.
3. How to track my order?
After receiving your order Makro aim to deliver within 3-5 working days, however large quantity orders may take a little longer to deliver, due to the volume. Products labelled 'Big & Bulky' may take up to 10 working days. Please note, Makro deliver to the UK, including Northern Ireland and the Highlands & Islands of Scotland but Makro do not deliver to any Channel Islands. All orders despatched on a 3-5 working day lead time will be sent via Yodel.
After your order is despatched you will receive an email which confirms despatch and also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders. Your tracking number & relevant link can also be found on the 'My Account' page, under the Order/ History section. To log-in to your account now please click here.
4. Paying for your delivery?
Delivery terms (including charges) only apply to items that are purchasable online. Weekends and bank holidays are not included within the estimated lead time. Large quantity orders may take a little longer to deliver due to the volume. Please remember you DON'T need a Makro card to shop online.
To view Makro's full terms & conditions, please click here.
Makro online accepts the following types of payment:
To view more information about Makro's payment methods and security policy please click here.
5. Returns & cancellations?
In the unlikely event that you will need to return an item, please click here to contact our Makro online customer services team.
If you wish to cancel your order you can complete our online customer cancellation notice which will be processed as quickly as possible by one of our customer service team:
Customer Cancellation Request Form - click here
Makro must be notified of any damaged goods within 72 hours of delivery. Photographs of damaged goods including internal and external packaging are required to process your return. Alternatively you can return unwanted orders in a fully resalable condition within 28 days to any UK Makro store for a full refund.
To view our full online returns and cancellations policy please click here.
6. Stock queries & online range?
Makro online only stock a selected number of items available for delivery. Please be aware Makro online is unable to deliver any fresh or frozen items. To view our range available online please click here. The stock quantity shown on an individual product page is a live representation of stock available from our warehouse. Therefore, we are unable to accept orders for higher quantities or for products not displayed online.
7. Online Makro mail & promotions?
As we are a wholesale business the prices shown in our publications are exclusive of VAT. So customers can compare on-line prices more easily, the prices displayed on our website are inclusive of VAT and can differ to the prices shown in our publications. Please see our product pages for prices inclusive and exclusive of VAT. Also our website cannot support all in-store offers or some promotions which are shown in our publications such as buy one get one free's and multi-save deals. To view our latest promotions please click here.
8. How do I receive the latest online promotions?
To sign-up to receive the latest Makro mails, instore promotions and online offers please click here.
9. Managing my online account?
To add an alternative invoice or delivery address you need to go to the 'My Account' page. Under the 'Address Book' section, you have the option of adding either another invoice address or another delivery address. To make a given address your primary, or default address, click on the link 'Make this address my primary address'. Your primary address for invoices and delivery are shown on the 'My Account' page. To change the primary addresses simply click on the "change" link and select one of your other addresses. Copy invoices are also available to view and print from the 'My Account' page.
Please note, your delivery address can not be amended once an order has been placed. We apologise for any inconvenience that this may cause. To log in to your account, please click here.
10. Contact Us?
To contact our customer service department please use one of the following methods below:
To view our contact us page please click here.