Terms & Conditions
The following terms and conditions only relate to purchases made on www.makro.co.uk. For store terms and conditions please contact your local Makro store.
Important: please read and keep a hard copy
All copyright, trademarks and other intellectual property rights in materials in the Makro catalogue remain vested in Makro. Any re-use or copying of the material of the Makro catalogue is strictly prohibited. You acknowledge that your purchase of products from the Makro catalogue is subject to the following terms and conditions.
2.2. Any order that you place will be subject to these terms and conditions. You are responsible for ensuring that all the details you give are correct as Makro cannot be held liable for any mis-delivery arising out of incorrect information that you have provided.
2.3. Once you have confirmed the details of your order Makro will send you an order acknowledgement detailing the products you have ordered. Please note that this acknowledgement is neither an order confirmation nor order acceptance from Makro.
2.4. Acceptance of your order and the completion of the contract between you and Makro will take place on dispatch to you of the products ordered unless Makro has notified you that Makro does not accept your order.
2.5. Makro recommends that you keep a hard copy of these terms and conditions and your order acknowledgement from Makro. Makro is under a legal duty to ensure that products sold to you under these terms comply with the description given and these terms.
2.6. Makro accept prices, images and descriptions may not always be accurate, therefore Makro will not be held liable to you for any indirect or consequential loss, loss of business, loss of sales, loss of opportunity, costs, expenses or other claims for compensation whatsoever which arise out of or in connection with your purchase of products from Makro or otherwise under these terms.
2.7. Makro will not accept liability for any deliveries made consequently from any incorrect information provided by the customer at the point of purchase.
3.1. Makro will take payment from you via its secure payment system at the time Makro receives your order. In the event that Makro is unable to supply products, Makro will inform you of this as soon as possible. A refund will be given if you have already paid for the products.
3.2. Makro may undertake appropriate payment security checks during the order process via third party databases. By placing an order and thus accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a third party which may keep a record of that information. This will only be done securely and any data processing will be undertaken strictly in accordance with the Data Protection Act 1998.
3.3. Title to any products you order from Makro shall pass to you on delivery of the products provided that Makro has received payment in full for the products. Until such time that title passes to you, products should be identified as the property of Makro, stored separately from products owned by you and must be properly insured.
3.4. All prices are shown in GBP sterling (£) including VAT where applicable. Delivery charges are indicated separately in the calculation of your order. Makro in-store promotions including multi saves, bulk discounts, buy one get one free or any other in-store promotions featured in a Makro store may not be available online. Online promotions, including via email, cannot be redeemed in-store, unless when stated. Not all in-store and Makro mail offers and product discounts are available online at www.makro.co.uk and prices may vary from time to time.
3.5. You must make all payments due to Makro without any deductions whether by way of set-off, counter claim, discount, abatement or otherwise. If you fail to pay Makro any sum due under these terms you will be liable to pay interest to Makro on the amount outstanding from the due date for payment at the annual rate of 8% above the base lending rate of the Bank of England. This will be accrued on a daily basis until payment is made whether before or after any judgement.
4.1. All orders must be signed for by an adult aged 18 years or over on delivery. In respect of delivery of age restricted products, your order is deemed confirmation that you are over 18 years old and that you accept that Makro reserves the right to refuse delivery to anyone appearing to be under 25 years old.
4.2. Makro will make every effort to deliver products within the estimated lead time, however Makro shall be under no liability for any delay or failure to deliver the products within estimated lead times. The estimated delivery lead time will start on the first full working day, usually the day after you first place your order. All delivery lead times are estimated and Makro will not be held liable for any delivery that takes place out of this time. Orders not delivered by the estimated lead time, must be reported to Makro within 72 hours. Makro will not be held liable for any delivery or collection slots discussed directly with Makro's courier partner. Makro reserves the right to make partial deliveries when required by Makro.
4.3. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by Makro's courier partner. If Makro attempts to deliver and such an attempted delivery is not possible due to your refusal to accept the products, for whatever reason, Makro will not refund your delivery charge and you will only receive a refund equal to the amount paid at the time of the purchase for the products.
4.4 Makro may ask you to provide photographic evidence of your delivery in order to resolve any issues. You may also be asked to dispose of certain products, safely, in accordance with Makro’s instructions.
4.5 Supply of products by Makro is subject to availability. In the event that Makro is unable to supply products, Makro will inform you of this as soon as possible and will either issue a full refund or provide an alternative if possible. If the alternative is not suitable, Makro will cover the cost of the return and issue a full refund if reported within 72 hours of receipt.
4.6 A signature is required upon delivery. This signature will be requested from anyone at the delivery premises. If no one is available to sign for the parcel our courier partner may attempt to leave your parcel at a premises near your delivery, usually a neighbour.
4.7 In the rare event of an error with your order, Makro may need to carry out a full investigation with our dispatch team or courier. This investigation can take up to 72 working hours. At the end of this time Makro will share the conclusion and offer a resolution on how the issue will be proceeded with.
4.8 Delivery of goods for orders being dispatched to a business address will take place between the hours of 8am-6pm. Delivery of goods for orders being dispatched to residential areas will take place place between 8am-9pm. Please note these hours may increase over busier seasonal periods.
4.9. Delivery Charges & Lead times
Delivery terms (including charges) only apply to items that are purchasable online. Weekends and bank holidays are not included within the estimated lead time. Next Day orders placed after 2pm Friday, estimated delivery date is following Tuesday. Large quantity orders may take a little longer to deliver due to the volume. Please remember you DON'T need a Makro card to shop online.
To view further information regarding delivery including costs, please click here.
5. Returns & WEEE
5.1. Online Business Customers - Cancellations: At any time before the first attempted delivery the customer reserves the right to cancel their order. A cancellation form is available on www.makro.co.uk. Makro will not accept cancellation requests verbally over the phone.
If you would like to complete an order cancellation request form please click here.
5.2. Online Business Customers - Unwanted: Makro will only issue a refund for non-faulty non-food product returned in fully re-saleable condition within 14 working days together with your Makro receipt for the purchased products. The following must be intact for Makro to deem the products as fully re-saleable:
If the products are not in a re-saleable condition, as determined by Makro acting reasonably, Makro reserves the right to refuse any return. For hygiene and safety reasons, Makro will not accept returns of food, beverages and mattresses, unless the products are defective. Returns of short dated perishable products will be processed on a case by case basis at Makro's discretion. If you have not returned the products within 7 days of cancellation or when reasonably requested to do so by Makro, whichever occurs first, your refund request will be closed. Makro can collect the products from you at your cost, the charge for collection is £5.99 (inc VAT) and any non-faulty products must comply with these terms. Alternatively, either yourself or a courier of your choosing can return the products at your own cost to any UK Makro store as long as they comply with the above terms.
5.3. Online Business Customers - Damages: You must report any products that are damaged/missing on delivery within 72 hours to the Makro customer services via the online form. Makro will not be held liable for any products that are damaged/missing reported outside of this time. You need to inspect large products such as fridges, freezers and cookers on delivery for damage. Makro requires you to sign a delivery note setting out any damage that the inspection reveals resulting from delivery.
5.4. Online Business Customers - Faulty: Any purchase made on behalf of a business that becomes faulty due to a fault in the workmanship after delivery of the product is subject to the manufacturer’s warranty.
5.5. Any orders not returned to Makro after the refund has been issued, within the agreed time scale, the customer will be liable for the cost of the product at time of purchase and a £4.99 collection charge.
5.6. Purchasers of electrical and electronic equipment for use in the course of business, the product, shall maintain suitable systems to ensure and be responsible for the cost of collection, treatment, recovery and environmentally sound disposal of the product and any product the product is intended to replace in accordance with the WEEE Regulations 2006. By purchasing the product, any such purchaser agrees to these conditions and agrees to indemnify Makro against any liability it may incur as a result of a breach of this policy.
6.1. For the avoidance of doubt, a consumer is deemed to be someone who is not buying in the course of a business and who is buying products of a type ordinarily supplied for private use.
6.2. Online Consumer Customers - Cancellations: At any time before the first attempted delivery the customer reserves the right to cancel their order. A cancellation form is available on www.makro.co.uk. Makro will not accept cancellation requests verbally over the phone.
If you would like to complete an order cancellation request form please click here.
6.3. Online Consumer Customers - Unwanted: Makro will only issue a refund for non-faulty non-food product returned in fully re-saleable condition within 14 working days together with your Makro receipt for the purchased products. The following must be intact for Makro to deem the products as fully re-saleable:
For hygiene and safety reasons, Makro will not accept returns of food, beverages and mattresses, unless the products are defective. Returns of short dated perishable products will be processed on a case by case basis at Makro's discretion. Makro can collect the products from you, alternatively, either yourself or a courier of your choosing can return the products to any UK Makro store as long as they comply with the above terms.
6.4. Online Consumer Customers - Damages: You must report any products that are damaged/missing on delivery within 72 hours to the Makro customer services via the online form. Makro will not be held liable for any products that are damaged/missing reported outside of this time. You need to inspect large products such as fridges, freezers and cookers on delivery for damage. Makro requires you to sign a delivery note setting out any damage that the inspection reveals resulting from delivery.
6.5. Online Consumer Customers - Faulty: If you are purchasing as a consumer, in addition to the service offered by Makro under section 5 you also have rights regarding satisfactory quality and fitness for purpose of the products included in the contract between you and Makro by the Sale of Goods Act 1979. Nothing in these terms affects any of your statutory rights which cannot, by law, be taken away from you.
If a product becomes defective due to a fault in the workmanship within one year of date of purchase Makro will arrange collection of the item. Once the item has been returned Makro will carry out testing on the product to determine the fault. Once the fault has been identified Makro will issue a replacement product if possible. Otherwise a part refund onto the original payment card will be offered. The value of the refund will depend upon the amount of time you have had the product and will take into consideration wear and tear. If the item is found not to be faulty, the products will be returned to you at your cost. Any return or cancellation must be accompanied by a copy receipt acting as proof of purchase.
6.6. Refunds can only be in the form of the original method of payment. Original delivery costs are only refunded if the products in question are returned due to an error made by Makro.
7.1. Where you are purchasing as a business, Makro excludes, to the fullest extent permitted by law, those warranties and conditions relating to satisfactory quality and fitness for a particular purpose. This does not affect consumer purchases which have the benefit of statutory rights regarding satisfactory quality and fitness for purpose. Makro’s total liability to business customers arising out of the sale of the products shall be limited to the replacement value of the product in question, except in the case of death or personal injury caused by our negligence or in respect of fraud. Makro does not accept liability for the fitness of products for business purposes, nor does Makro accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
7.2. For the avoidance of doubt, Makro shall not be liable to you for any indirect or consequential loss or damage, including but not limited to loss of profit, loss of business, loss of sales, loss of opportunity, loss of goodwill, costs, expenses or other claims for consequential compensation whatsoever, howsoever caused, which arise out of or in connection with your purchase of products from Makro or otherwise under these terms.
8. Data Security
8.1. Makro will collect, process, and/or use the information provided by you, 'personal data', for the purposes of administering and performing the customer contract with Makro, general and long-term customer care and personalized customer service, as well as sales promotions, market and opinion research activities, by mail, text and electronic communications, in line with the permissions you gave when placing the order.
8.2. Access to personal data will be limited to authorised employees as required for the purposes identified in 9.1 as well as IT security and maintenance. Makro uses reasonable technical and organisational measures to protect the security and confidentiality of personal data and regularly reviews and improves these measures as necessary to reflect legal developments and/or improvements in available technology.
8.3. You have the right to access and review your personal data and to request that your personal data be corrected, amended, deleted, or blocked. You may withdraw your consent at any time. Any further questions and/or a wish to access or review personal data, make a request related to personal data or withdraw consent, should be directed to the Makro data protection compliance officer at Liverpool Road, Barton Moss, Eccles, M30 7RT.
9. Rules of Use
9.1. Trademarks: Content shown on the Makro website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Makro website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal use or for your business use in connection with use of a Makro trade card, so long as not for commercial exploitation or profit by your business, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Makro website without written permission from Makro. No licence is granted to you in these Terms and Conditions to use any trade mark of Makro or its affiliated companies including, without limitation, the trade marks Makro.
9.2. Information: Makro takes reasonable precautions to ensure that any guidance note on the Makro website is accurate. However, data on the Makro website which relate to legislation, food safety or any other matter is provided purely for your information and is not intended to be legally comprehensive. Makro recommends that no action be taken on such data within the Makro website as such data are intended to be indicative only and not a substitute for full legal or other professional advice.
9.3. Limitations: you may not use the Makro website for:
Makro reserves the right to refuse to post material on the Makro website or to remove material already posted on the Makro website.
9.4. Indemnity: by using the site, you accept that you will indemnify Makro against all losses, liabilities, costs and expenses reasonably suffered or incurred by Makro, all damages awarded against Makro under any judgement by a court of competent jurisdiction and all settlements sums paid by Makro as a result of any settlement agreed by Makro arising out or in connection with:
9.5. International Use: this site has been designed for use by Makro customers and potential customers within the United Kingdom. Makro makes no promise that materials on the Makro website are appropriate or available for use in locations outside the United Kingdom, and accessing the Makro website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so of your own volition and you are responsible for compliance with relevant local law.
10. Other terms
10.1. Nothing in these terms and conditions excludes or limits Makro’s liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
10.2. Makro will use reasonable endeavours to verify the accuracy of any information in the Makro catalogue but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the products contained within.
10.3. The contract between you and Makro shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
10.4. You may not assign or sub-contract any of your rights or obligations under these terms and conditions.
10.5. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
10.6. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the Contracts (Rights of Third Parties) Act 1999).
10.7. These terms and conditions set forth the entire agreement and understanding between you and Makro for purchases you make using the Makro catalogue.
10.8. A FREE cup of tea or coffee is subject to availability, with no cash or cold drink alternative available.